Operations Management

With our ongoing commitment to guest satisfaction as well as focused and realistic expense controls, DePalma Hotels & Resorts can improve your bottom line through significant customer retention, advantageous online reviews and the reduction of variable and fixed expenses. Through our ANNUAL BUSINESS PLAN process, DePalma corporate team members, in conjunction with property management, develop an effective operating plan. The plan details necessary capital and operational expenses as well as specific budgeted items to improve guest satisfaction, physical plant upkeep and marketing plan success. Updates are completed in DePalma’s MONTHLY COMMENTARY outlining areas of success and opportunity in working towards established goals and plans.

The DePalma management team continues to be very responsive and innovative with their marketing. The DePalma staff is a "hands on/make it happen quick" organization. Their own computerized staffing guide is the best in the industry. With labor being the largest single cost of a hotel, their system provides great control while assuring adequate staffing to maintain guest satisfaction.

Sjukur Fusjiadi
Founder & Chairman
P.T. Pudjiadi & Sons Estates Ltd