Approach

Success through Knowledge
DePalma Hotels & Resorts consistently demonstrates unparalleled and intimate knowledge of the hotel industry as a hotel management company through active involvement with industry organizations, franchisors, financial institutions and hospitality educators. DePalma associates, property managers and owners benefit from our hotel industry savvy and innovation with improved performance and the consistent attainment of property goals.

Success through Service
Key to DePalma’s success over the past two decades has been our clear and focused vision on service to our guests, associates, communities and clients. Through well-planned and ongoing associate training and development, as well as management systems that support customer satisfaction, DePalma maintains an exceptional team of confident hotel associates and managers that consistently exceed the expectations of our guests and realize considerable customer loyalty to DePalma properties.

Success through Communication
Effective and consistent communication with all stakeholders continues to be a core strategy for DePalma Hotels & Resorts. Whether it be frequent property visits by Corporate executives to review property achievements and opportunities; ongoing planning and execution of performance benchmarks; regular solicitation and integration of customer and community feedback; or scheduled and detailed updates to ownership, the DePalma team understands the critical nature of an effective communication plan and its positive impact on financial results and property performance.

Success through Ethics
Our exceptional market reputation and industry longevity are indicative of DePalma’s highest regard for professional and personal ethics at the property and corporate levels. Our commitment to our clients to expect the highest degree of professional integrity has resulted in over thirty years of referrals from existing clients and owners and an envied position among comparable hospitality management companies.